RETURN POLICY
Reasons for Return at
Return Policy makes it possible for you to return a product if you receive a damaged or defective product or if the product is significantly different from what was purchased or when the package delivered is missing one or more products or accessories. Return Policy here should be read in conjunction with the any specific terms and conditions applicable to a product, which can be found on product descriptions page for returning a product.
Conditions for Return
In order to return any product sold through the website, You are required to comply with the below mentioned conditions, viz.:
- The return has to be in compliance with the Return Policy associated with the product category.
- Half ready at home should be notified of the receipt of a damaged or defective product or if the product is significantly different from what was purchased, within period mentioned in the returns policy.
- Products should be returned unused, in their original packaging along with the labels, packing and original packaging defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return and shall be sent back to you.
- The return packages should be strongly and adequately packaged so that there is no damage of products during transit.
- The returned products are subject to verification and quality checks by the sellers selling on Half ready at home in order to determine the legitimacy of the complaint or return.
Damaged, Defective or Other Non-conforming Products
Returns of damaged, defective or other products eligible for return are accepted as under:
- In the event You receive a damaged or defective product or a product that doesn’t comply with the specifications as per Your original or the product is delivered after the expected delivery period or the package delivered is missing one or more products or accessories and eligible for return as described by Return Policy, You are required to get in touch with the Customer Care Team through any of the below mentioned channels or submit a return request online (if such facility is available) as per the Returns Policy.
- Upon receiving your return request, Half ready at home shall verify the authenticity and the nature of the request and if the request is genuine, we will get a refund to be processed upon the receipt and quality check of the returned product. It will take a minimum of [ 4-6] business days to process Your request for return of products.
Period for Return
Please refer “Know More” section of the product information page for the Period of Return i.e. period within which a product delivered can be returned by the Buyer subject to the other terms and conditions of the Return Policy contained hereunder.
Cancellation of Return Request
A request for return once made can be cancelled by contacting Customer Service. In case the Delivery Executive arrives to receive the shipment and you want to cancel the request, you may choose to inform the Delivery Executive that you don’t wish to return the product. You will receive an email or SMS notification at the email address or mobile number provided to Half ready at home cancelling Your return request.
Refusal of Return Request
Half ready at home reserves the right to refuse or cancel any return request. If the Returns Policy does not allow the request for returns, you will not be refunded the payment made or any costs and will not be able to raise a second request for return for the same product. You agree not to dispute the decision made by Half ready at home and accept Half ready decision regarding the refusal or cancellation and further agree not hold Half ready liable for any refusal or cancellation.
Frivolous Complaints
In the event of frivolous or baseless complaints or requests regarding the quality or content of the products, Half ready at home reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by Half ready in this regard.
ORDER CANCELLATION POLICY
Cancellation of an order can be done either by Half ready at home or by You as under:
Cancellation by Half Ready At Home
Half Ready has the discretion to cancel an order. Some of the reasons for cancellation are as under (not being exhaustive list of reasons):
- Your failure to comply with any of these terms.
- Product is unavailable with the seller.
- Technical errors or issues.
- Any reason identified by Half Ready At Home credit and fraud avoidance team
- Invalid address or wrong address is given in order details.
- Malpractices used to place the order.
- Bulk order is placed for the likely commercial resale.
- Multiple orders are placed for same product at the same address.
- Order is undelivered after three (3) attempts.
- Pricing or specifications on any product as is shown on the Website due to typographical error or incorrect information inadvertently provided by the seller or some technical glitch, resulting into incorrect pricing or specifications.
Not with standing anything contained hereunder, Half ready at home reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever without any further liability. On such cancellation, you will be sent a notification email or SMS at the email address or mobile number provided to Half ready at home.
You agree to release and indemnify Half ready at home, its officers and representatives from any cost, damage, liability or any of the actions in case of cancellation of Your Order by Half Ready At Home or seller.
Cancellation by You
You may cancel an order for any reason, although cancellation by you must be done before the product has been shipped for delivery to You. No cancellation is permitted subsequently.
You can cancel an order, or part of an order where multiple products have been ordered. This can be done either by calling or emailing Customer Care Team or in your account on the Website through ‘my account’. You should state the reason for such cancellation. Half Ready At Home will process the request for cancellation as per the policy in force.
If an order has been successfully cancelled, you will be sent a confirmation email or SMS at the email address or mobile number provided to Half Ready At Home.
Half ready at home reserves the right to accept or reject requests for order cancellations for any reason whatsoever. You agree not to hold Half ready at home liable for any rejection of order cancellations.
You will receive a refund for your cancelled orders that have been accepted in accordance with the Refund Policy.
REFUND POLICY
Refunds
Refunds are provided for cancellation / return of products, subject to the eligible cancellation/ return as per Return Policy or these terms and conditions, initiated in accordance with the Return or Cancellation Policy.
Refund is made for the full amount of the order or part order successfully cancelled that was paid by you for the delivery of the order.
For return requests, the refund of payment is made after the returned product has been received by Half ready at home and has passed the quality checks. The entire product cost along with any taxes and shipping charges if any will be refunded to you.
If any refund is received by You pending the quality checks, you will hold such amounts in trust on behalf of Half ready at home until conclusion of such quality checks unless claimed by Half ready at home any time before that. If you are in receipt of any wrongful refunded or payment, you will transfer such amount back to Half ready at home within 3 days of You receiving such amount.
No refund due to non-deliverability will be applicable to orders placed with Cash on Delivery options. Refund of Cash on Delivery orders returned by You may subject to levy of a charge which will be deducted from Your refund amount.
Time Period for Refunds
Refunds are normally processed within 1-6 working days after the completion of quality checks of product returned and further depends on various banking and payment channels.
Half ready at home is not responsible for any errors or delays in refund due to banks or third party service provider errors or delays.
Mode of Refund
The mode of refund of payments cannot be changed at any stage as the refund amount is transferred to your source account. Refunds are paid back to the source of payment.
Refund for payments made by modes other than Cash on Delivery, which fail when processed back to source may be refunded by National Electronic Funds Transfer (“NEFT”) to Your bank account.
Refund of orders placed using Cash on Delivery as the payment method will be made by cheque or demand draft or to your bank account via NEFT or to your wallet account depending on the discretion of Half ready at home.
You will need to update the bank account number and IFSC code to enable us to process a refund to Your account. Refunds cannot be processed to third-party accounts, i.e. the name on your Half ready at home account should match with the name of the bank account holder provided for refund via NEFT. A refund initiation confirmation by email or SMS at the email address or mobile number provided to Half ready at home will be sent to you.
All refunds by cheque will be in form of “at par” cheques or via online transfer; basis sole discretion of Half ready at home.
Terminated Payment Mode
If the original payment method You used to make the payment (credit or debit card or net banking) is no longer valid, we will issue the refund through a cheque. When we receive a payment failure notice from Your bank, we will send You an email asking You to call us. When you call us, we will collect your address where You want the cheque to be sent, and proceed with the refund. Please refer to our Payment Policy for further details.
You explicitly give your consent to receiving communications (by SMS, email or other mode of communication) sent to you by Half ready at home, however, You may withdraw Your consent any time at Your sole discretion.